Hey Guys,
We had about 30 minutes of downtime on Friday, 8/31/2012. The reason for the downtime was a power outage in our datacenter in New Jersey. Unfortunately the fail-over software was hosted in the powerless datacenter, thus the failover measures didn't happen (stupid us!).
What we're doing to ensure this doesn't happen again.
We're switching over to a DNS based failover system so this doesn't happen again. We should have this new failover system implemented in the next 2 weeks.
I sincerely apologize - we're all embarrassed about this here.