Can't get license authenticated through a proxy firewall

A customer is unable to continue with install because they can't get past the activation screen. They are behind a proxy firewall where everything gets tunneled through port 8080. There may be more restrictions I don't know about.

Can you tell me if they need to have more than port 80 to your site open to them? Do you have an additional address that you have a backend database at? Any other ports that need to be open?

Any suggestions on how to get them licensed without having the non-network based authentication enabled?

Thanks

PN

If you're using the TurboActivate wizard then you can pass the proxy like this:

TurboActivate.exe --proxy="http://username:password@host:port/"

If you have a custom made activation screen then here's the article covering proxies.

Can you tell me if they need to have more than port 80 to your site open to them?

Port 80 is all you need open. TurboActivate uses plain old HTTP. We encrypt the data, of course, but it's still sent over HTTP on port 80.

Any suggestions on how to get them licensed without having the non-network based authentication enabled?

Well, setting the proxies should fix the problem. Also, unblocking your app (or the TurboActivate wizard) in whatever firewall software they use.

However if those aren't options, then there's always "offline activation".

Tell me if this helps.

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