TurboActivate Not Extending Trial

Hello,

I have a customer trying to use an extended trial license I've generated, but they are receiving an error: "You must enter a valid product key before activating online"

The TA version is 2.13, but I have downloaded the current version and tried the trial extension key which produced the same error, so I am probably doing something wrong.

How can I resolve this issue?

Thanks,Karl

Hey Karl,

The trial extension is not a product key, yet the user is entering the extension into the product key entry box.

The TA wizard version 3.0 and newer has the trial extension entry built right into the wizard (so you don't have to build your own). However, this entry box is only visible when the trial has already expired. You'll see an "Other options" button on the start screen in the wizard. Then they can click "Extend trial" and paste their trial extension in.

If this is a paying customer they should be using product keys and activating your software. Trial extensions aren't "hardware-locked", meaning they can be used over and over again. Product keys are hardware-locked, meaning you can control exactly how many times the key can be used.

Does this make sense?

Wyatt,

Just to confirm, I will need to send over a newer version of TurboActivate to the customer. Once the trial actually expires, they will receive an additional option to enter in a trial extension license. Then everything should work as expected?

I will give that a go.

Thanks for the quick turn around.

Karl

You also need to recompile your app with the latest version of TurboActivate (2.13 and 3.x are not binary compatible). So distribute your whole application with the new TA.

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