Failed to activate

A user is getting a "failed to activate" message when he enters his license key in Windows (Adobe Air application). The server side looks good - I am seeing activations on the LimeLM server when he attempts to activate.

How can I debug this? I can't reproduce this behavior. This is the latest version of TurboActivate.

It's Windows 7 Home Premium

  1. What version of TurboActivate does this version of your app have? (Is it TA 3.1.3 on the user's machine).
  2. If it's TA 3.x+, are you using TA_USER or TA_SYSTEM?
  3. What's the exact return code for the Activate() function?
Reply
Discard post