Wyatt O'Dayʼs postsSupport staff

Offline activation via phone or simple stringAnswered

No, the activation data isn't meant to be read over the phone or printed / scanned. If they can pri…

Badly formatted feature key

More information is needed (version numbers, code used to generate the key, code used to read the ke…

Errors with API key generationAnswered

Nope. Our servers are unchanged. More information on the web API pages: 164: An API key must be use…

Reactivation required for every user using TurboActivate?Answered

Covered in all the articles and in all of the examples. Short answer, you're using TA_USER and you …

How does wyUpdate know whether a file had been modified by the user?Answered

A hash of the file, as well as failure to apply a patch. If the file isn't touched by an update, th…

Manual Activation Error (The Activation Response file is invalid)Answered

They can't use old request files or old response files. That both must be generated very recently. …

Installing WSL makes TurboActivate think its on a VMAnswered

If you have Hyper-V enabled then, yes, you're inside a VM. That's what a ring-0 hypervisor is (the W…

TurboFloat client fails on terminal server without administrator rights

Yes, TA / TF are smart enough to detect what is existing. If they've successfully activated / saved …

Hard to know. Details matter. What error code? What function is failing? What params are used? http…

TF_E_WRONG_TIMEAnswered

/* MessageId: TF_E_WRONG_TIME Message code (in Hex): 0x7 Message code (in Decimal): 7 MessageTe…

I know that it is down to them to fix it, but just in case they ask, is it possible for us to relax …

TA static does not link on Ubuntu 20.04Answered

You can verify the dynamic file hash matches a hardcoded value. This will make it exactly as easy to…

If you want to use static builds use CentOS 7 with the latest devtoolset (currently 9). Otherwise y…

Update failed to installAnswered

Answered on the phone and covered multiple times in this forum and our help articles. Short answer:…

TA_Activate() and TA_E_PKEYAnswered

First, use the latest TurboActivate. Second, don't mess around with implementation details. You'll …

Windows Surface Pro 7 - unable to disable Hyper-VAnswered

The FAQ covers the features they’ll need to uncheck. Regarding BIOS it depends on the motherboard…

Make sure you've read the recent FAQ updates that cover all the new Windows Features that control Hy…

Floating Softlock License Server - "The sent data exceeds the maximum allowed data. Request has been rejected."Answered

If you have other things talking on that port, then the TFS will attempt to parse it, and fail if it…

dell latitude d620 intel core duoAnswered

Right. We dropped support for CPUs not supporting those instructions (on Unix) about a year ago.

Starting with TA 4.4.2.1: "CoInitializeEx failed. Re-enable Windows Management Instrumentation (WMI) service"Solved

TA / TF / TFS 4.4.3 are out with the fix. Thanks for reporting!