Wyatt O'Dayʼs postsSupport staff

Wyatt O'Day (Wyatt) has made 7793 posts.

List of Mac that are not supported any moreAnswered

Post on Oct 13, 2021

For those customers on truly ancient hardware (insecure and not supported), have them use the previo…

Post on Oct 12, 2021

Any Apple device prior to 2008 is not supported. Any Apple device since mid-2008 that doesn't use In…

Post on Oct 11, 2021

We haven’t compiled a list. Intel Core Duo doesn‘t support SSE4.2. You can view as much on the s…

Allowing TurboActivate for Virtual MachineAnswered

Post on Oct 9, 2021

Yes. But you won’t know if they‘ve cloned the VM. That’s the point. That‘s why we recommend…

Answer on Oct 9, 2021

The “Why is TurboActivate saying the customer is inside a Virtual Machine, but the customer says t…

Cannot activate/deactivate (TA_E_INET_TLS) on macOS 10.14 and olderAnswered

Post on Oct 8, 2021

We considered it, for sure. But our infrastructure is more complicated than that and we need consist…

Post on Oct 8, 2021

Approx 45 minutes ago.

Post on Oct 8, 2021

We've deployed a new chain where it doesn't cross-sign with an expired “root”. So, things will …

Post on Oct 7, 2021

The requirements page is correct. We just now also require a non-ancient CPU. We still support macOS…

Post on Oct 7, 2021

TA / TF / TFS have required CPUs that support at least SSE4.2 since we've release 4.4 of our softwar…

Answer on Oct 6, 2021

TA / TF / TFS 4.4.4.1 are now out and workaround Apple's bug. Customers should still update macOS t…

Can't activate due to TLS or certificate error (Windows). Answer: use Windows Update.Answered

Post on Oct 8, 2021

They just need to enable automatic updates. Which is on by default. They had to go out of their way…

Post on Oct 8, 2021

If the customer has a machine in which they didn’t disable Windows update, then everything will be…

Post on Oct 6, 2021

Ok, well at the very least start with updating the OS. If that doesn’t fix it, update TA. That mea…

macOS fix for expired certificateAnswered

Answer on Oct 6, 2021

TA / TF / TFS 4.4.4.1 are now out and workaround Apple's bug. Customers should still update macOS t…

Answer on Oct 7, 2021

macOS 10.9.x, 10.10.x, and 10.11.x will need to manually add “ISRG X1 Root Certificate” and “I…

Post on Oct 6, 2021

It might break other software. Just update TA and/or update macOS. This is a solved problem.

Post on Oct 6, 2021

Yes.

Certificate problem on windows too?Answered

Answer on Oct 5, 2021

Covered here. Locking topic. Too many duplicates of the same thing.