Sam ʼs postsSupport staff

Sam (Sam) has made 3126 posts.

How to run?

Post on May 18, 2013

I'm not really sure what the question is. Clearly you're having trouble, but I'm not sure here. A go…

WyUpdate

Post on May 18, 2013

Include the client.wyc file in your debug folder. Or explicitly tell wyUpdate where to find it.

Access to Footprint IDSolved

Post on May 17, 2013

Well, you have a couple of options. Have 1 product key per machine / per user. This way the unique G…

Post on May 10, 2013

Would it be possible for you to provide a SHA-2 512 bit string of the unique footprint ID or somethi…

Post on May 8, 2013

We don't expose the "hardware fingerprint" data because it's not that useful if you don't have the a…

How does wyUpdate decide which files have changed

Post on May 14, 2013

No, not yet. Here's a quick version of what happens. Let's say your have 2 version and these are the…

Getting 'extra activation data' via Web API

Post on May 13, 2013

Sorry, we planned to add it, but it slipped by. I've just pushed the fix to the server. You can now …

Using wyUpdate without incremental updates.

Post on May 13, 2013

The way to do this is to just have a single version inside wyBuild. The updates will just be straigh…

OSX exception in IsGenuineExSolved

Post on May 10, 2013

Hey Bjorn, It shouldn't crash, and we can't reproduce this here, unfortunately. But we have had 1 …

Need to know the patch size when Wybuild finds new patch

Post on May 9, 2013

but now I do not see WyUpdater error UI. It simply starts our application. User really don't know wh…

Post on May 6, 2013

Yes, see: -startonerr="<filename>".

Version

Post on May 8, 2013

Hey David, Yes, you can add other versions of your existing product without needing to upgrade to …

IsDateValid() not working

Post on May 6, 2013

My main question : is this problem gonna be fixed in the next release ? Yes, the specific rollback…

Post on May 6, 2013

- The behavior on the Mac was changed without explaining this IsDateValid() change : I'm selling ren…

Post on May 6, 2013

I did the test a few months ago, and there wasn't such a problem. We changed the behavior on the M…

Post on May 6, 2013

Hey Philippe, We're making this particular brand of fraud detection better in the next version (th…

Site License

Post on May 5, 2013

I think is due to the fact that "publishing" the hard drive is changing the hardware fingerprint. …

Is it possible to use shared directory as download sites

Post on May 3, 2013

Double click the client.wyc file and make sure the download site is correct. Double click the *.wys …

Post on May 3, 2013

%file% only in download section There's your problem. It should be %updatepath%/%file%. After fix…

Post on May 2, 2013

It sounds like you're passing the %file% in the -updatepath commandline argument. Don't do that. The…