I just had an interesting issue with a client. Apparently they had renamed each shortcut for my application that is put on the desktop at install. Upon getting their next automatic update the shortcut would no longer work, but would rather prompt for the MSI to reinstall the application.
I suspect that the registered shortcut lost its reference in the registry when the automatic update ran. I suspect that normally the shortcut reference is updated automatically but renaming it adversely affected this behavior. Manually creating a new shortcut does not have the problem because it points directly at the applications .exe.
Have you seen this behavior? Do you have suggestions on how to handle it when telling the client "not to do that" is insufficient?
Thanks,Chris