File not found: "TurboActvate.x64.dll"
My VBA application has been working perfectly for years. Two weeks ago, my application stopped working due to old DLLs. I had to rebuild and redistribute because of extra measures I took to prevent DLL substitution - I could not just plop in the new DLLs.
In my application I put the TurboActivate DLLs and DAT file in the same folder as the running program, a VBA Macro Excel spreadsheet. I call the standard helper function GetTADirectory() with the GetTADirectory = Application.ThisWorkbook.Path command to get the TA directory.
My new build is working good and my 60+ customers are all up and running except one. This customer gets a File not found: "TurboActvate.x64.dll" error every time they start the program.
I have spent the last three days troubleshooting this problem and cannot fix it.
Here is what I've done so far.
- Verified their installation is correct.
- Verified that Excel Macros are enabled.
- IT department gave the user local admin rights.
- Verified that the TA files are not blocked by right clicking on the file, selecting properties, and checking Unblock.
I don't believe this is a TA issue. I am reaching out to see if anyone else has encountered this problem and has any advice I suspect it might be a security configuration or group policy issue. Any help is appreciated.
Thanks.