Wireless Adapter must be enabled

I recently started using the new version of TurboActivate and almost immediately a customer contacted me with an issue of a disabled adapter. In this customers case the problem was that they have their wireless adapter disabled; though the system also has a wired adapter that is enabled. I notice in the FAQ that the recommendation is if a customer wants to prevent wireless connections that they could switch to "Airplane Mode". Looking at Airplane Mode this also turns off bluetooth which could be a problem for some customers. Hopefully this won't be an issue but I wondered if you had consider the potential impact of requiring all adapters to be enabled.

Your customer has a few options:

1.Enable their network adapters. There's no real benefit to disabling adapters. If they have both an Ethernet and wifi adapter, Windows will by-default use the Ethernet adapter as the primary network.

2. Use a modern version of Windows: on Windows 8.0 and newer, TurboActivate can read the hardware properties of disabled adapters.

3. Leave the adapter enabled in Windows and just unplug the Ethernet cable.

4. Leave the Wifi adapter enabled in Windows and just disconnect from the Wifi network.

5. Put their Wifi in Airplane mode.

6.Run your app or the TurboActivate Wizrad as-admin and TA will re-enable the network adapters briefly to read their properties, and then disable any adapters that started off disabled.

A lot of these options are already covered in the FAQ: https://wyday.com/limelm/help/faq/#disabled-adapters

And like it also says in the FAQ, if the customer doesn't want to use one of the above reasonable solutions to their problem, then they can just enable the adapter temporarily and TurboActivate will remember it for a while.

Thanks Sam - appreciate the quick response and your taking the time to provide the comprehensive list of options. Just so that you know, I have a Windows 10 system that I used is some of my testing. The test machine has 2 Ethernet adapters but only one was enabled. When I first ran a test on that machine with a verified trial, I received an error that an adapter was not enabled. I needed to enable both adapters for licensing to work. So I'm not sure that Item #2 in your list is correct.

It depends on when you ran your testing (with what version of TurboActivate). It was in version 4.0.6.0 that we made TurboActivate smarter on modern versions of Windows (it's just not possible on older versions of Windows, so wefallback to the older, dumber algorithm).

The current version(as of right this moment) is 4.0.9.3.

Thanks for the additional information - that might be the problem.

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