trial versions

I have successfully deployed LimeLM with a program that was developed in Delphi. To the best of my knowledge I did everything correctly and the licensing system is working just fine. I tested all of the LimeLM code and work flows carefully, including letting the trial version expire to see what happens upon an uninstall followed by a reinstall of the trial version. All LimeLM features passed my testing in Feb and March prior to my April release.

My program is an upgrade to a prior version that I have on the market for many years. This program interfaces with external hardware of my design which my existing customer base will have already purchased. I'm using LimeLM to provide a means to let my existing customer base try the most recent upgrade to my Windows/PC program for 30 days in the hope that they like it and will purchase the upgrade.

The problem is, I'm getting great numbers on the download counts, but few sales.

My product is rock solid. All prior versions have sold well for many years. I have received nothing but positive comments on the recent upgrade. Could my customers somehow be getting around the system somehow? I doubt this, but I must ask.

Your documentation says, "The timed trial has tamper protection and isn't reset on re-installation of your app." How does LimeLM retain a memory of a prior installation of a timed trial?

My problem may simply be that my customers are happy with the prior version and think the price of my upgrade is too high. Either that, or they are not using the program on a daily or weekly basis, and haven't yet noticed that most of the features stopped working after the 30 day trial, after trying the program in the first days/weeks.

Your documentation says, "The timed trial has tamper protection and isn't reset on re-installation of your app."

This is true. Reinstalling your app doesn't reset the trial.

How does LimeLM retain a memory of a prior installation of a timed trial?

It stores the trial information separately on the hard disk. See: http://wyday.com/limelm/help/trials/

Could my customers somehow be getting around the system somehow? I doubt this, but I must ask.

If you're worried about it, then use verified trials. They can't be "reset". "Unverified trials" can be reset. Again, see: http://wyday.com/limelm/help/trials/

My product is rock solid. All prior versions have sold well for many years. I have received nothing but positive comments on the recent upgrade.

That's a very big question. There are a thousand reasons why a product isn't selling. Has the number of monthly sales dropped (in a statistically significant way) since you released the new version? Have you changed anything else, other than releasing the new version? Is 30-days too long a trial for your app (is it something that is useful as a one-time use type app, or is it useful on intermittently)?

Thank you for the response. Your answers bring up another question. I am using unverified trials. Your documentation says, "The downsides to unverified trials: the trial can be reset easily just be deleting a few files."

What files, and where are they stored, that can be deleted to reset the trial?

What files, and where are they stored, that can be deleted to reset the trial?

It depends on a lot of factors. The short answer is that this problem exists for all unverified trials whether you create them yourself or you use another licensing solution. That's one of the trade-offs of using unverified trials.

If you don't want to accept that particular tradeoff then your option is to use the verified trials. Also, in the next version of TurboActivate we're making verified trials even easier to use.

You did not answer my question. If I'm going to consider switching to verified trials I need to know exactly how someone could break a verified trial. What files, and where are they stored, can be deleted to reset the trial?

If I'm going to consider switching to verified trials I need to know exactly how someone could break a verified trial.

They can't break a verified trial. It can't be reset, because by its very nature it requires contact with the LimeLM servers.

What files, and where are they stored, can be deleted to reset the trial?

You can't reset a verified trial by deleting files. You can delete files for unverified trials, but like I said the files depend on the app, the version of windows, the version of TurboActivate, etc. The short answer is "regular users" won't be able find the files. But determined users with technical skill will be able to find and delete the files.

But again, that only affects unverified trials, not verified trials. Again, see: http://wyday.com/limelm/help/trials/

I misstated my question. My question is about unverified trials. Here is the correct question:

If I'm going to consider switching from unverified trials to verified trials I need to know exactly how someone could break an unverified trial.

What files, and where are they stored, can be deleted to reset the unverified trial?

Email support@wyday.com and I'll tell you which files for your specific application.

"Email support@wyday.com and I'll tell you which files for your specific application."

I sent an email to you on July 7. I am anxious for your response. Thanks!

I just sent you a response. Let me know if you have any other questions.

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