Customer can activate trial, but not normal key

Hey WyDay,

I have a customer who was able to successfully activate trial key, but when he purchased our software, the normal license key won't activate. The error message he gets is "License server currently unavailable" (not sure if your error message, our ours).

- The machine is part of a domain- He isn't the administrator, but he has access to a local admin account

We tried:- Activating with a cell-phone tether over T-Mobile- Turning off the Windows firewall- Turning off Avast Anti-Virus- Activating with a local admin account- Uninstalling and installing with the local admin account- Checked for full permissions in the folder where we are currently storing activation info

We did successfully activate the key on my machine, and on a personal machine of his that isn't part of the domain. Any ideas why the trial key would work, but not the normal key?

The error message he gets is "License server currently unavailable" (not sure if your error message, our ours).

That's not our error message. You need to dig into the code and see exactly what TurboActivate is returning. Also, before you continue make sure you're using the latest version of TurboActivate.

Lastly, make sure they're not blocking wyDay.com. So, open a browser and have them type in wyday.com. If they get an error page then they're blocking the activation servers.

Any ideas why the trial key would work, but not the normal key?

Did he deactivate the trial key first, because you can't use a new key without first deactivating the old key. That might be the problem, and instead of showing that error message (or just deactivating the old key behind the scenes) your app is showing a generic "catch-all" error "License server currently unavailable".

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