Unable to uninstall

I am testing out the wybuild auto updater and installed the initial autoupdate deployment in an upgrade, and then silently upgraded two versions up. I later decided I needed to uninstall the application and went to add remove programs and noticed it showed my original version in the uninstall ( not a big deal as I would expect this since I didn't alter the reg ), but I am unable to uninstall the applicaton, it keeps trying an upgrade. I even tried to manually run /uninstall prior to the windows uninstall and that didn't help either. Just curious how I should go about uninstalling?

Thanks in advance!

-Jason

Your uninstaller application needs to call wyUpdate.exe /uninstall, and then remove all the "original" files, folders, and registry.

Does that make sense?

It makes sense, but isn't this essentially the same thing I already tried to do manually by first runningwyUpdate.exe /uninstall, and then trying the uninstall again? That did not work.

You need to explain this:

but I am unable to uninstall the application, it keeps trying an upgrade.

What do you mean by that? How are you uninstalling the app?

If you uninstall the app like this:

  1. call wyUpdate.exe /uninstall from within your uninstaller before touching anything else.
  2. proceed with the regular uninstallation (remove all other files, folder, registry, etc.)

Then everything should work fine.

If everything isn't working fine then you need to explain exactly what you're doing if you want us to help you.

We are in the midst of adding this to the installshield uninstaller as you mentioned, but I don't understand why doing the following is any different:

I am usint the automatic update to update my windows service application. wyUpdate, my client file, and automatic update were installed with an upgrade of my service to version 2.1.

The auto update update from 2.1 twice and the application files are now 2.3. I guess one question I have here is do I need to uninstall prior to upgrading each time for the uninstall to work when ran from add/remove programs after I have moved past two upgrades?

I go to add/remove programs to uninstall the application. ( The application shows as version 2.1 still since no registry changes were made ).

I choose to uninstall the application from add/remove programs.

This kicks off my install shield installer instead of uninstalling the app it attempts to upgrade stating it is upgrading from version 2.1 to 2.1.

I then read your post that I should run wyUpdate.exe /uninstall first. I tried that from outside the installer ( before adding it to the installer itself) assuming it would do the same thing if I ran it first then tried to uninstall the app from add/remove programs, but the uninstall resulted in the same behavior.

We are adding it to the installshield uninstaller, but I guess I wonder whats different about running the wyUpdate.exe /uninstall manually and then attempting add/remove programs then adding it to part of the uninstall process?

This kicks off my install shield installer instead of uninstalling the app it attempts to upgrade stating it is upgrading from version 2.1 to 2.1.

That's a problem with your installer, not wyBuild. Configure your installer so it doesn't try to "repair" installations.

but the uninstall resulted in the same behavior.

Because your installer is trying to "repair" the app. Tell installshield not to do that.

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