wyUpdate has stopped responding

I am getting the following wyUpdate bug on many clients machines with the new wyUpdate.

Please help.

Description: Stopped working

Problem signature: Problem Event Name: CLR20r3 Problem Signature 01: wyupdate.exe Problem Signature 02: 2.6.14.0 Problem Signature 03: 4ddcec0c Problem Signature 04: wyUpdate Problem Signature 05: 2.6.14.0 Problem Signature 06: 4ddcec0c Problem Signature 07: 59f Problem Signature 08: 2c Problem Signature 09: System.NullReferenceException OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1033

Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt

There's not nearly enough information. Can you reproduce this? What happens when you use the latest version of wyUpdate (2.6.14 is old -- 2.6.18.4 is the current latest version and has a number of major bugfixes). Are you using the AutomaticUpdater or wyUpdate ins standalone mode?

Our customers report similar problems:

Here is a sample error log for you:

Description: Stopped working

Problem signature: Problem Event Name: CLR20r3 Problem Signature 01: wyupdate.exe Problem Signature 02: 2.6.18.4 Problem Signature 03: 4ddcec0c Problem Signature 04: mscorlib Problem Signature 05: 2.0.0.0 Problem Signature 06: 4ef6c131 Problem Signature 07: 34a5 Problem Signature 08: 9a Problem Signature 09: System.IO.IOException OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1033

OK, now we know it happens with the latest version, but it's still not enough information.

  1. Can you reproduce this?
  2. Are you using the AutomaticUpdater or wyUpdate in standalone mode?
  3. If you're using the AutomaticUpdater -- what version of the AutomaticUpdater?
  4. At what point in the updating process does this happen?
Reply
Discard post