Updater Fails - FTP 227 Entering Passive Mode

I'm just using an FTP site and using FileZilla on my server on a Windows 2008 server. I'm not using any type of Web Server and none are installed. Want to just use FTP. Do i have to open ports or anything else on my firewall?

I get the following error ... (I uploaded everything fine and the update was successfully uploaded to the server) when I just try clicking on wyUpdate.exe on the folder where my application is installed.

Error trying to save file: Error downloading "ftp://anonymous@67.159.60.72/Updates/FMOptionsUpdates/wyserver.wys": The remote server returned an error: 227 Entering Passive Mode (67,159,60,72,192,82)

What is wrong or what am I doing wrong that I cannot get the update to work. Mad now as I purchased the software expecting it all work but I'm not too happy right now about the whole thing.

Please help.

This particular error is crummy, sorry. What it really means is that the download timed out. This is usually caused by firewalls. Try disabling the firewall on your server and your client. Does it work then?

I'll try to reproduce this later tonight.

Edit: See, Solution: Get passive ftp working with filezilla server on windows server 2008

Also, make sure your routers allow incoming FTP connections to your server.

Tell me if that helps.

Yes...it was a firewall issue... thank you.... all fixed and working properly.

Great, I'm glad to help.

I am getting this message from one user desktop for update. I tried turn off the firewall on his computer, but he still gets the error message. It is happening only on his computer. Do you have any idea what is happening?Error trying to save file: Error downloading "ftp://ServerName/wyserver.wys": The remote server returned an error: 227 Entering Passive Mode (10,0,1,21,254,222).

It's a configuration error with your FTP and/or your network firewalls. I don't know what specifically, but you'll have to talk to your IT guys to get it sorted out.