Trial extension timing

[barryl]

Can a trial be extended before it expires? I am trying to determine if users have to wait for the trial period to expire before extending.

In testing:

- I deactivated my Mac
- my trial had expired
- I applied an extension which gave me 15 days to go
- I reapplied the same extension and was told that the extension had already been used. When I created the extension I specified 10 uses! Is the usage count 'once per user'?
- I created a new extension with a duration of 30 days
- I applied the extension and it was accepted. However my remaining days were still '15 days'.

Thanks

[barryl]

Sorry, the extension not adding to the days was my problem. I was using a static value.

My question still stands with how the number of uses of a trial extension is applied. Is it once per user?

[Wyatt]

Can a trial be extended before it expires?

Yes.

I reapplied the same extension and was told that the extension had already been used. When I created the extension I specified 10 uses! Is the usage count 'once per user'?

Correct. A trial extension can only be used once per user. Just generate another trial extension if the user needs another one. (We don't limit how many trial extensions you can make -- go wild.).