Activation not working for a customer... [Solved]

[Flasher]

Someone has bought my software, but for some reason can't seem to get the key to activate. The key says 0/1 activations on here. They are internet connected, and say they have used the key and nothing happens. They are on windows. 7 or Vista I think, it also appears to be a netbook from the resolution of the screenshot. I have given keys to other people and none of them have had this problem. Any idea on what might be going on or how to resolve it?

I am the person who is using it in Flash Pro BTW.

[Guest]

Actually, not sure about the "netbook" part, screenshot may have just looked small on the huge screen I am currently on. The customer's screen is 1280 x 800 pixels.

[Flasher]

*update* I told him to try installing it on another computer if he has one. That didn't work for him either.

[Wyatt]

What was the error that happened? How are you using the code (that is, do you show errors to the user or are they eaten?)

[Flasher]

I don't believe he got an error, or didn't say anything about one.

I *think* the code should be there to set the PKey window's lblErr textField to an error via the ShowError() function. It is my own porting of the flex example code though... It may be of some help once the 3.0 is out with the Flash pro example so that there isn't the possibility of breakage porting the code from the Flex example.

Also I think he may have just reinstalled it on the same computer, not installed on another one, judging from his last email.

[Wyatt]

Unfortunately there's not enough information to know what happened. TurboActivate has no problem with netbooks, so that shouldn't be the issue.

A good way to test to see if your errors are showing correctly is to unplug your ethernet (or your wireless) then try to activate on your computer. It should show an error about the internet connection.

If the errors *are* showing correctly, then you'll need the customer to give you that error.

[Flasher]

I have located an error now.

The customer was shown the error, "CoInitializeEx failed."

[Wyatt]

This problem should be fixed with TurboActivate 3.0 coming in about a week.

[Flasher]

Thanks, It's good to know it will be fixed.

How can I get my software working for my customer while awaiting 3.0? He was in the middle of working on something and is really upset that he cant use the program.

When trying to test trial extensions, I get the "Failed to extend trial." error when I test it on my computer. I created an online trial extension code for testing and that is what happend when I tried using it.

[Wyatt]

Did you use UseTrial() before in your code? If the user is not activated you should call that on every start of your app.